New Visions Mealtimes Shopping Cart
 

 

Customer Service

If you have questions about products in the New Visions Mealtimes catalog or Online Store, need help with your order, or need other assistance, please call us Tuesday or Friday (9:00 AM to 4:00 PM , Eastern time) at (800)606-7112 x10 or (434)361-2285 x10, or e-mail mailto:mealtime@new-vis.com. You can leave a phone message other days and Mary Pippin will return your call when she is in the office on Tuesdays and Fridays.

Guaranteed Satisfaction
We want you to be satisfied with your order.  If you have any problems or questions, call our Customer Service Department at (800) 606-7112 x10 or (434) 361-2285 x10 to discuss a return or replacement.

Returns
If you are not satisfied with any product, please return it within 30 days of the invoice date along with a copy of your invoice. We will give you a refund or credit, as you prefer. You are responsible only for the shipping costs. Damaged goods will be replaced at no additional charge.  It helps us if we know why you are returning the product. Please help us by returning products in resalable condition within 30 days.

Ordering Information

Order Online
Go to the Mealtimes Online Store at  http://www.new-vis.com/cart/index.php

Call our Order Desk

(800) 606-3665 or (434) 361-2285 x10
Tuesday and Friday (8:30 AM to 5:00 PM, Eastern time). Leave a message anytime and we will return your call on Tuesday or Friday.

Fax Us
(434) 361-1807

Our dedicated fax line is there to take your order 24 hours a day, 7 days a week. Remember to include a telephone number where we can reach you if there are any problems with the order.  If you fax the order and then mail a confirmation, please write “Confirmation” on the order to avoid duplication.

Mail Us Your Order
Send your written order and payment to us at:

New Visions
Attn: Mealtimes catalog
1124 Roberts Mountain Road
Faber, VA 22938 USA

Paper Catalogs
We send a paper with your order.  You can also request one by calling us anytime—(800) 606-7112 x20 or (434)361-2285 x20, or e-mailing mealtime@new-vis.com

Payment
We take Master Card and Visa credit cards for online orders. 

Shipping
We’ve provided detailed information on our shipping policies and charges at (shipping address hyperlink).

Sales Tax
Orders shipped to an address in Virginia will be charged the 5% state sales tax.

Prices
All prices are subject to change.